Frequently Asked Questions (FAQs) – ChillDoll

What is ChillDoll?

ChillDoll is a premium brand offering high-quality, realistic TPE dolls designed for emotional support, therapy, and companionship. Our mission is to provide comfort and relief for individuals experiencing loneliness, anxiety, or stress.

How are ChillDolls different from other dolls?

Unlike traditional dolls, ChillDolls are designed specifically for therapeutic and companionship purposes. They are made from high-quality TPE materials, providing a soft and realistic touch for a comforting experience.anxiety, or stress.

Who can benefit from a ChillDoll?

ChillDolls are ideal for individuals seeking emotional support, including those dealing with loneliness, anxiety, stress, or grief. They can also be beneficial for the elderly, people with social anxiety, and anyone looking for a sense of companionship.

What materials are used to make ChillDolls?

Our dolls are made from premium TPE (thermoplastic elastomer), known for its soft, skin-like feel and durability. The materials are hypoallergenic, safe, and long-lasting.

Are the dolls customizable?

Currently, we offer a range of carefully selected models with different appearances. In the future, we may introduce customization options.

How do I clean and maintain my ChillDoll?

We recommend cleaning your ChillDoll with mild soap and warm water. Avoid using harsh chemicals, and always dry the doll thoroughly before storing it in a cool, dry place.

How long does shipping take?

Shipping times vary based on location. Typically, orders are processed within 1-3 business days, and delivery takes between 7-15 business days depending on the destination.

Do you offer discreet packaging?

Yes! We respect your privacy. All ChillDolls are shipped in plain, unmarked packaging without any brand logos or product details visible.

Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping costs and delivery times vary by location.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

Due to the nature of our products, we do not accept returns for hygiene and quality control reasons. However, if your item arrives damaged or defective, please contact us within 48 hours for assistance.

Do you offer a warranty?

Yes, we offer a limited warranty on manufacturing defects. If you experience any issues, please contact our support team with details and photos of the issue.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, Crypto and other secure payment options available at checkout.

Is my payment information secure?

Absolutely. We use SSL encryption and secure payment gateways to ensure your personal and payment information is protected.

How can I contact customer support?

You can reach our support team via email at support@chilldoll.com or through the contact form on our website. We aim to respond within 24-48 hours.

What are your customer support hours?

Our team is available Monday to Friday, from 9 AM to 6 PM (GMT).

Still have questions?
Contact us at support@chilldoll.com for further assistance.