Returns & Refunds policy

• Due to the nature of our products, we do not accept returns for hygiene and quality control reasons.

• If your product arrives damaged or defective, contact us within 48 hours of delivery with photos of the issue.

• We will offer a replacement or partial/full refund based on the situation.
  
  
  Refund Eligibility

• Only defective or damaged items qualify for a refund or replacement.

• Refunds are processed within 5-10 business days once approved.
  
  
  How to Request a Return or Refund

1. Contact our support team at support@chilldoll.com with your order number.

2. Attach clear photos of the damaged or defective item.

3. Wait for our team’s confirmation and further instructions.
   
   
   

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@chilldoll.com